Regardless of whether it is a technical problem, a spare part or an internal clarification question about maintenance. With the service app your service team can communicate quickly and easily with the internal technical customer service, and exchange data at any time. With direct access to the CRM inventory data, the product and the spare parts lists, the specific case can be created and a description and a photo or a sketch may be added. Using defined routing criteria, the request is addressed directly to the right contact person by email or via the CRM follow-up process.

The always up-to-date and multimedia content provision enables the service technician to make reliable statements concerning all the product and service topics on-site. Cross-selling and upselling potentials can also be passed on efficiently to the sales team by carefully monitoring the competition or analysing the situation on-site through the use of checklists and a text, photo and sketch function. For the first machine is still sold by the sales department, and subsequently by the sales-oriented service technician.



  • Mobile service and maintenance management

  • Returns and complaints

  • Monitoring the competition

  • Identification of sales potential

  • Digital inventory



  • Paperless recording without media discontinuity enables efficient further processing of recorded data

  • Increase in sales by identifying sales opportunities

  • Improved image – modern appearance in the age of digital communication

  • Quick and uncomplicated roll-out of the cross-platform application for iOS, Android & Windows

Request a live demo now