Your current situation
You are using a CRM solution, but due to its data-oriented rather than conversation-oriented structure and the lack of multimedia elements to support consulting, it is hardly used in personal customer meetings.
Your current pain points
The follow-up of conversations in CRM and the triggering of follow-up processes take place with a considerable time delay, which means that the data quality and acceptance of the CRM system are generally inadequate.
Your future possibilities
With entergon’s Sales App, you can access your CRM data in real time and only see the fields relevant to the customer conversation. You also have all current and relevant product documents available offline in the same app.
Your future benefits
The Sales App optimizes the quality of advice through direct call support, accelerates follow-up processes through immediate data entry, improves data quality and CRM acceptance through user-friendly and focused data entry.
Relevant for industries such as
All industries in which the personal customer meeting is a key customer interaction point.
Relevant for specialist departments such as
Management, sales management
Applications used
Sales App, entergon Hub for the integration of CRM, ERP and Marketing Automation systems
Technologies used
Native app for iOS, Android, Windows or browser-based, XML or other interface methods
