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Customer project

A Bespoke Premium Modular System for
Email Templates with Marketing Automation

The bespoke modular system combines standardisation with premium design. Marketing Automation becomes the stable foundation for email communication that is flexible, brand-compliant and operationally efficient – with greater creative freedom and consistent process reliability.

LISTEN TO BUSINESS CASE
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Business Activity

This case involves a major payment service provider that offers businesses solutions for cashless payments in physical retail, online and mobile environments. In the context of its partner and merchant communications, the company operates several portals through which information, services and interactions are made available to different target groups. These include in particular a partner portal for partner communication and a specialist portal for the affiliated organisation and its service environment.

"With the bespoke template modular system, we have achieved exactly the balance we were looking for: standardised processes on the one hand and a significantly higher degree of creative freedom on the other. This allows us to produce high-quality mailings far more efficiently while at the same time ensuring that our diverse brand and communication requirements are consistently reflected."

Head of Marketing

The Project in Detail

Application

For this company, a bespoke modular system for email templates was developed on the basis of a Marketing Automation solution. The starting point was a modular approach using an email designer and a standardised yet modular template kit. This is efficient and stable for standard scenarios, but reaches its limits when individual CI/CD guidelines, specific content logic, or varying brand and country requirements need to be accommodated.

Rather than deploying a purely standardised template kit, a client-specific modular system was therefore developed. The proven modular principle was retained, but the individual building blocks were tailored precisely to the brand, communication logic and editorial requirements of the company. Editors continue to work in the familiar editor environment, but now with modules designed specifically for the organisation.

Starting point

The design ambitions and the desired feature set could not be delivered to the required standard using the off-the-shelf modular kit. In such cases, standard templates quickly devolve into a compromise-laden "best-of" rather than truly supporting individual use cases in an optimal way.

Specifically, the company required additional and more granular design options, including for:

  • Spacer elements for more precise control of spacing and transitions
  • Differentiated headline structures
  • Variable background colours
  • Different template variants
  • More individual editorial layouts, for example for bullet points, numbering or graphic elements
  • Clear visual differentiation for different communication contexts, such as red and blue

The challenge was therefore to create a system that remains standardised and easy to use on the one hand, while enabling significantly greater creative freedom and brand alignment on the other.

Solution

A bespoke premium template system was implemented for the company within a leading German Marketing Automation solution. It extends the existing editor with a company-specific modular system. The modules are deliberately aligned with the corporate design, brand guidelines, content structure, and the marketing and communication logic of the organisation.

The result is a modular template system that:

  • Preserves the operational reliability of the standard modular principle
  • Cleanly maps company-specific design and content requirements
  • Can be extended for different brands, campaigns and use scenarios
  • Can continue to be used efficiently by editors in day-to-day operations

The outcome is not a rigid single template, but a consistent, maintainable and purposefully extensible system for high-quality email communication.

Benefits

The bespoke modular system enabled the company to combine standardisation and individualisation in a meaningful way. Instead of generic layouts, there is now a flexible template system available that allows high-quality mailings to be produced efficiently while simultaneously meeting the brand's design requirements. The combination of individual design and a clear modular structure provides confidence in day-to-day operations and flexibility for future development.

The concrete benefits for the company:

  • Significantly higher design quality in mailings
  • Consistent implementation of brand requirements
  • Better representation of different variants and communication contexts
  • More efficient creation of high-quality mailings
  • Reduced coordination effort
  • A long-term scalable and maintainable template structure

These benefits reflect exactly the value of a bespoke template system: greater creative freedom with consistent process reliability, faster creation of high-quality mailings, and long-term maintainable templates.

Business Impact

The bespoke premium modular system delivers the following improvements:

0-0%Faster creation of high-quality mailings
0-0%Fewer manual layout and custom adjustments
0-0%Fewer coordination and revision cycles
0-0%Faster implementation of new variants for brands, campaigns or countries
Further benefits
Significantly higher consistency in CI/CD and template quality

Depending on mailing frequency and variant complexity, this equates to an operational saving of around 8 to 20 hours per month. In addition, the quality and consistency of mailings increases, while new requirements can be implemented significantly faster.

Strategic Value

The company no longer had to choose between standardisation and premium design. With the bespoke modular system, the Marketing Automation solution became the stable technical foundation for email communication that is simultaneously flexible, brand-compliant and operationally efficient. Bespoke templates turn the platform into a tool for consistent and distinctive brand communication.

Business Impact

The bespoke premium modular system delivers the following improvements:

0-0%Faster creation of high-quality mailings
0-0%Fewer manual layout and custom adjustments
0-0%Fewer coordination and revision cycles
0-0%Faster implementation of new variants for brands, campaigns or countries
Further benefits
Significantly higher consistency in CI/CD and template quality

Depending on mailing frequency and variant complexity, this equates to an operational saving of around 8 to 20 hours per month. In addition, the quality and consistency of mailings increases, while new requirements can be implemented significantly faster.

Strategic Value

The company no longer had to choose between standardisation and premium design. With the bespoke modular system, the Marketing Automation solution became the stable technical foundation for email communication that is simultaneously flexible, brand-compliant and operationally efficient. Bespoke templates turn the platform into a tool for consistent and distinctive brand communication.